How do you find the perfect employee?

It's my experience that a person can give a great interview and end up being a terrible employee. This happens in spite of that person interviewing several times with different employees — from potential colleagues to two managers above the position.

This process also involves checking on the person's references. Of course, we know few people would provide bad references to a potential employer. And some people are naturally good at talking to strangers, so they ace interviews.

I think it's time to change the employee search process, but what works? Or should I bite my tongue and stick with the old-fashioned process that misses on occasion?

— Paul, Manager

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